Cancellation Policy & Lateness

Please note we have a 48 hour change or cancellation policy. This means if you need to change or cancel your appointment you must let us know at least 48 hours in advance. If you do not give 48 hours notice you will be charged a $50 fee, we are a busy salon and we hate to disappoint other clients by turning them away when they could have filled this appointment. I am sure you understand and appreciate this. You will only be charged if you move/cancel your booking within the 48 hour notice period. We may also required you to pay a deposit for future appointments which will be taken off your service once completed but which will be lost if insufficient notice is given of cancellation.

If your appointment is likely to take more than 3 hours (the big jobs), we may require a non-refundable deposit at the time of booking (which will be taken off your total cost of your appointment, once completed) and will require 48 hours notice of change or cancellation.If 48 hours is not given you will lose your deposit.

Also in fairness to other clients, we request that you inform us if you are running late. In busy periods we may not be able to continue your service if you are more than 15 minutes late as we may run late for our next client. Please call us if you think you are going to be late and we can either make arrangements or reschedule you to another time.

Thanks you for understanding.